Have a question? We can help!

At Bright School Kits, we’re here to help your organization succeed. If you have any questions or need assistance, the quickest way to reach us is through our chat feature in the lower right corner of your screen. It’s available during business hours and is the fastest way to get help if you’re looking to purchase a kit or have questions about an existing order.

Our chat can also quickly help with common questions like:

“I ordered the wrong kit!”
“What is your refund policy?”
“I am missing items in my kit.”
“How long will it take for me to receive my order?”
“What is your shipping policy?”
“Where is my tracking info?”

If it’s outside business hours or you prefer, you can also send us an email or schedule a meeting with us below.

We’re committed to providing excellent customer service and supporting your educational needs. We look forward to hearing from you!

Other Frequently Asked Questions:

PTOs and Schools FAQs:

How does the BSK supply kit program work?
We build a grade-specific supply kit based on your school’s actual supply list. Parents order online, kits are delivered, and your PTO earns fundraising revenue on every sale.

When should we start planning for back-to-school?
January is ideal, but it’s never too early. The earlier you start, the more flexibility you have on customization, pricing, and delivery.

Does BSK offer fundraising?
Yes. A portion of every kit sale can automatically go back to your PTO, depending on setup.

Districts and Bulk Buyers FAQs:

Does my Indiana district need to go through a bid process?
No. BSK is an ECPA member, which means Indiana districts can work with us without a public bid process.

Can BSK deliver to multiple school buildings?
Yes. We organize every order by building and teacher name and deliver directly to each location.

Do you offer mid-year restocking?
Yes. Contact us in the fall for December or January delivery.

Parents FAQs:

How do I find my school’s ordering portal?
Your PTO or school office will share the link directly. If you have not received it, reach out to your PTO president or front office.

What if I missed the ordering deadline?
Contact us, and we will do our best to help.

General FAQs:

Where is BSK located?
New Albany, Indiana. We serve schools and organizations nationwide.

How do I get a quote?
Fill out the form on this page, or send us an email. We will follow up within one business day.